Refund and Returns Policy
Last updated: October 9, 2026
We want you to be happy with your Remora device. If something is not right, this policy explains how returns and refunds work.
Return window
You may request a return within 30 days of delivery. To be eligible, the device must be in its original condition and packaging, with all accessories included.
How to start a return
Email returns@remora.com with your order number and the reason for the return. We will reply with return instructions and, where applicable, a return shipping label.
Refunds
Once we receive and inspect the returned device, we will let you know if your refund is approved. Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank or card provider may take additional time to post the refund.
Return shipping costs
- If the return is due to a fault or an error on our side, we cover return shipping.
- For other returns (for example, change of mind), return shipping is paid by the customer, and the original shipping charge is non-refundable.
Faulty or damaged items
If your device arrives damaged or develops a fault covered by the warranty, contact us at support@remora.com with your order number and a description or photo of the issue. We will arrange a repair, replacement, or refund as required by law and our warranty terms.
Non-returnable items
The following are not eligible for return unless faulty:
- Items returned after the 30-day window.
- Items that are damaged through misuse or returned without original packaging or accessories.
- Gift cards and promotional items.
Exchanges
If you need a different unit because the original was faulty, we will replace it with the same model. For other exchanges, please return the original item and place a new order.
Your statutory rights
This policy does not affect any rights you have under applicable consumer protection law.
Contact us
Remora Technologies Inc.
returns@remora.com | +91 99999-99999